Frequently Asked Questions

Everything you need to know about your favorite blends.

How should I store my loose leaf tea to keep it fresh?

To maintain optimal flavor, store your tea in a cool, dry, and dark place. We recommend using our airtight tin canisters to protect the leaves from light, air, and moisture.

What is the standard shipping time for orders?

Standard shipping typically takes 3-7 business days within North America. Once your order ships, you will receive a tracking number via email to monitor its progress.

Do you offer international shipping?

Currently, we ship to customers across Canada and the United States. We are working on expanding our reach to tea lovers worldwide in the near future.

Can I return tea products if I am not satisfied?

Due to food safety regulations, we cannot accept returns on opened tea products. However, if there is an issue with your order or hardware, please contact our support team within 30 days for a resolution.

Are your tea sachets compostable?

Yes, our tea sachets are made from a plant-based material (PLA) that is industrially compostable, allowing you to enjoy your brew sustainably.

How do I earn and redeem Frequent Steeper points?

You earn points on every purchase made while logged into your account. Points can be redeemed for free loose leaf tea and exclusive rewards through our Frequent Steeper loyalty program.